View Basket (0)

How can we help you?

See our most frequently asked questions below or choose a category to find the help you need.

Delivery type Expected delivery time
Next Day 1 working day
DPD Pre-12 1 working day
Next Day Tracked 1 working day
Super Saver 2 - 3 working days
International - EU 3 - 7 working days
International - Rest of World 4 - 12 working days
More information here

Top frequently asked questions

1. Where's my order?

You can check when your order was dispatched in the My Orders section of your account - we estimate 2 - 3 working days for it to arrive with you. However, we do face postal delays sometimes. If this does happen we have to wait 7 working days before the postal services will allow us to file a lost in post claim and issue you with a refund/replacement (stock dependent).

2. My item arrived damaged, what do I do?

We're sorry to hear your order didn't arrive with you in perfect condition. Please get in touch with us via our Contact Us form so we can look into this for you.

3. Can I cancel my order?

We do aim to dispatch orders as soon as possible but if we catch it in time we will be able to cancel it for you. If your order is not already being picked then you can cancel it in your My Orders section of your account. Simply find the order in question and press the red 'Cancel' button. If we are able to cancel it for you we will of course issue you with a refund. If the order has already been dispatched then we will ask you to return it to us before we can issue a replacement or a refund.

4. Can I change the address on my order?

We do aim to dispatch orders as soon as possible but if we can catch it in time we will be able to change the address on it for you. Please get in touch with us via our Contact Us form. Include the phrase "CHANGE OF ADDRESS" in the subject line and your order number in the message and if our customer service team get to your email before your order is dispatched your address will be updated for you. If the order has already been dispatched then we will have to wait for it to be returned from the incorrect address before we can issue a replacement or a refund.

5. How can I return my item?

If the item is unwanted we will only be able to accept a return if it is unopened and still sealed. If you wish to return your item for other reasons such as, the item arrived damaged or faulty please explain the fault by getting in touch with our customer services team using the Contact Us form. From there we will be able to take the necessary steps to get your item back to us.

6. How much is postage?

UK standard postage is free on all orders over £20. We also offer other postage options for quicker delivery! As we deliver to lots of different countries please check our Delivery Page to see the postage costs to your country!

My Order

1. Where's my order?

You can check when your order was dispatched in the My Orders section of your account - we estimate 2 - 4 working days for it to arrive with you. However, we do face postal delays sometimes. If this does happen we have to wait 7 working days before the postal services will allow us to file a lost in post claim and issue you with a refund/replacement (stock dependent).

2. Can I cancel my order?

We do aim to dispatch orders as soon as possible but if we catch it in time we will be able to cancel it for you. If your order is not already being picked then you can cancel it in your My Orders section of your account. Simply find the order in question and press the red 'Cancel' button. If we are able to cancel it for you we will of course issue you with a refund. If the order has already been dispatched then we will ask you to return it to us before we can issue a replacement or a refund.

3. Can I change the address on my order?

We do aim to dispatch orders as soon as possible but if we can catch it in time we will be able to change the address on it for you. Please get in touch with us via our Contact Us form. Include the phrase "CHANGE OF ADDRESS" in the subject line and your order number in the message and if our customer service team get to your email before your order is dispatched your address will be updated for you. If the order has already been dispatched then we will have to wait for it to be returned from the incorrect address before we can issue a replacement or a refund.

Stock

1. The item I want isn't in stock, what can I do?

If the item you are looking for is not in stock then please enter your email address into the Back In Stock box provided on the product you would like and you will be notified by email when we have more stock in.

2. How do I Request an Item?

You can request something you'd like to see on site by visiting the Request an Item Page.

Delivery

1. My item arrived damaged, what do I do?

We're sorry to hear your order didn't arrive with you in perfect condition, can you please send images of the damage, along with your order number, to our customer services team at Contact Us form so they can look into this for you.

2. How much is postage?

UK standard postage is free on all orders. We also offer other postage options for quicker delivery! As we deliver to lots of different countries please check our Delivery Page to see the postage costs to your country!

3. When will I receive my pre-order?

Pre-orders have a strict 'street date' preventing early delivery but are dispatched as soon as we receive the stock - this is usually on or just before the stated release date. We will work hard to make sure you get your item as soon as possible..

4. Do you have a tracking number for my order?

Yes, we have optional tracked delivery services but for UK orders only. You can check when your order was dispatched in the My Orders section on your account and we estimate 2 - 4 working days for it to arrive with you. However, we do face postal delays sometimes. If this does happen we have to wait 7 working days before the postal services will allow us to file a lost in post claim and issue you with a refund/replacement (stock dependent).

If 2 - 4 working days since dispatch have already passed, please get in touch with us via our Contact Us form and we will take a look at it for you.

5. Why has my item not been dispatched?

We try to dispatch all orders within 24 hours of receiving payment so if your item has not been dispatched it is likely that the payment hasn't gone through successfully. Please check the My Orders section in your account to make sure that you don't still have to make a payment.

Payment

1. What payment options are available?

We accept payment by most major debit/credit cards as well as via PayPal. Unfortunately, we do not accept cheques or cash payments.

2. I have been charged for my order twice, what can I do?

We're really sorry to hear this! If you paid by PayPal, please use the Contact Us form and send us both transaction IDs so we are able to look into this and refund the relevant transaction.

If you paid with Braintree you will have two transactions and more than likely one of the payments will have failed and one will have processed normally. With the failed payment transaction the money will have likely been taken out of your account or is being held by your bank. This payment should return to you within a couple of days but if it doesn't, get in contact with us and we will look into it further for you.

3. When will payment for my pre-order be taken from my account?

Payments for pre-orders are taken at the time of purchase. If you've already paid for your order and the price drops before the release date, our pre-order price guarantee ensures that you will be refunded any additional costs in PlayerPoints for you to spend in-store.

Contact Us

Fields marked with an * are required fields.

Call Us

0333 101 4456

Xbite LTD.
Unit 1, Maison Court
Midland Way, Barlborough
Chesterfield
UK
S43 4GD

Company No. 6520821
VAT No. 928 8279 70